UG77 Privacy Policy – How We Protect Your Data

1 Introduction

UG77 is an online gaming and sports betting platform serving players in the Philippines. We take your privacy very seriously, and this Privacy Policy is our commitment to being fully transparent about how we handle your personal information.

This policy applies to all users who access or register on ug77.click, including players who browse without an account. It covers data collected through our website, mobile experience, customer support interactions, and promotional activities.

UG77 complies with the Philippine Data Privacy Act of 2012 (RA 10173) and follows the guidelines of the National Privacy Commission (NPC). Your rights as a data subject under Philippine law are fully upheld here.

2 Data We Collect

UG77 collects personal information only when it is necessary to provide our services, comply with legal obligations, or improve your experience on the platform. The types of data we collect include:

We do not collect sensitive personal information such as religious beliefs, political opinions, or health data unless specifically required for responsible gaming assessments and only with your explicit consent.

3 How We Use Your Data

UG77 uses the personal information we collect for the following purposes:

• Account management: To create, maintain, and secure your UG77 account.
• Transaction processing: To process deposits, withdrawals, and bets in Philippine Peso (₱) through your chosen local payment method.
• Identity verification (KYC): To verify that you meet the age and eligibility requirements set out in our Terms and Conditions.
• Customer support: To respond to your queries, complaints, or requests through our 24/7 support team.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Legal compliance: To meet our obligations under Philippine law, including anti-money laundering (AMLA) regulations and gaming authority requirements.
• Responsible gaming: To monitor gaming behaviour and provide tools or interventions where there are signs of problem gambling.
• Personalisation: To tailor your experience on UG77, including relevant game recommendations and promotions.
• Communications: To send you account-related notifications and — where you have opted in — promotional messages about UG77 offers.
• Platform improvement: To analyse usage patterns and improve the performance, features, and design of UG77.

4 Legal Basis for Processing

UG77 processes your personal data on the following legal grounds under the Philippine Data Privacy Act:

• Contractual necessity: Processing is required to fulfill your account agreement with UG77 and to provide the services you've signed up for.
• Legal obligation: Certain data processing is required by Philippine law, including KYC obligations, anti-money laundering compliance, and gaming regulatory requirements.
• Legitimate interests: UG77 processes some data to protect the platform from fraud, improve our services, and maintain platform security — provided these interests do not override your rights.
• Consent: Where we rely on your consent — such as for marketing communications — you may withdraw that consent at any time without affecting any prior processing.

5 Sharing Your Data

UG77 does not sell, rent, or trade your personal information. We may share your data with carefully selected third parties only in the following circumstances:

• Payment processors: Local Philippine payment providers (including GCash, Maya, GrabPay, and bank transfer services) receive the minimum data necessary to process your transactions.
• Game providers: Third-party game developers who supply games on the UG77 platform may receive anonymised session data for game performance purposes.
• Identity verification services: Trusted KYC service providers may receive identity documents to assist with verification checks.
• Legal and regulatory authorities: UG77 may disclose your data to PAGCOR, the NPC, AMLC, or law enforcement agencies when required by law or to protect against fraud and illegal activity.
• IT and security service providers: Vendors who support our platform infrastructure are bound by strict data processing agreements and cannot use your data for their own purposes.

6 Cookies & Tracking Technologies

UG77 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us recognise you when you return, remember your preferences, and understand how the platform is used.

The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function. These cannot be disabled.
• Performance cookies: Help us understand how users navigate the site so we can improve it.
• Functional cookies: Remember your settings and preferences, like your preferred language or login state.
• Marketing cookies: Used only where you have given consent, to deliver relevant promotions and offers.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect how parts of UG77 function. UG77 does not use cookies to collect sensitive personal information or track your activity on other websites.

7 Data Retention

UG77 retains your personal data only for as long as it is needed for the purposes described in this policy, or as required by law. Our general retention guidelines are:

• Account data: Retained for the duration of your account and for five (5) years after account closure, in line with Philippine AMLA requirements.
• Transaction records: Retained for a minimum of five (5) years following the transaction date.
• KYC documents: Retained for the legally required period from account closure.
• Support correspondence: Retained for three (3) years after the matter is resolved.
• Marketing data: Retained until you withdraw consent or for two (2) years of inactivity, whichever comes first.

After the applicable retention period, data is securely deleted or anonymised so it can no longer be linked to you as an individual.

8 Your Rights as a Data Subject

Under the Philippine Data Privacy Act, you have the following rights over your personal information held by UG77:

• Right to be informed: You have the right to know how your data is being collected and used — which is exactly what this Privacy Policy explains.
• Right of access: You may request a copy of the personal data UG77 holds about you.
• Right to rectification: If any of your personal information is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You may request deletion of your data in certain circumstances, such as when it is no longer needed for the purpose it was collected.
• Right to object: You can object to certain types of data processing, including direct marketing.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format.
• Right to lodge a complaint: You have the right to raise concerns with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, contact our Data Protection Officer at support@ug77.click. We will respond to all valid requests within the timeframes required under Philippine law.

9 Data Security

UG77 implements technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive data including passwords and payment information
• Role-based access controls, ensuring only authorised staff can access personal data
• Regular security audits and penetration testing
• Multi-factor authentication for administrative access to our systems
• 24/7 security monitoring and intrusion detection systems

While UG77 takes every reasonable step to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, UG77 will notify affected users and the NPC as required by law.

10 Children's Privacy

UG77 is strictly for players aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have collected data from a minor, we will take immediate steps to delete it and close the associated account.

If you believe a minor has registered on UG77, please contact our support team immediately at support@ug77.click.

11 Cross-Border Data Transfers

Some of UG77's service providers and technical infrastructure may be located outside the Philippines. When personal data is transferred internationally, UG77 ensures that appropriate safeguards are in place — such as contractual data processing agreements — to protect your information at a standard equivalent to Philippine data protection law.

We do not transfer personal data to countries where adequate data protection standards cannot be ensured. Any cross-border transfer is carried out only as necessary to provide our services and in compliance with NPC regulations.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how UG77 handles your personal data, you can reach our Data Protection Officer at:

For complaints related to data privacy, you also have the right to contact the National Privacy Commission (NPC) of the Philippines. UG77 encourages you to raise concerns with us first so we can resolve them quickly.

This Privacy Policy was last updated in June 2025. Please check back periodically — we will update the date at the top of this page whenever changes are made. For significant updates, we may also notify you via email or an in-platform message.